An Alien in America

An alien's perspective on life and everything else

Vonage – Part 3

Posted by nickxyz on August 19, 2007

As of this past Friday we no longer subscribe to Vonage service.

Starting at about the beginning of this year, my phone calls to overseas began to drop, had a horrible voice quality and repeated re-dials didnt’ really help the situation either. Studying the FAQ section of Vonage, there was a suggestion to specifically set QoS for the voice transmitting ports on the VoIP router. Sounded good, so I did that. That alleviated the problem for a few more weeks (see previous post) and I almost thought we were through with the issues.

About 3 months ago, the issues started to re-surface. My international calls quickly turned into a marathon of how many words / how much conversation can one fit into each conversation segment before the line droped again. Each segment also started with each party continually repeating “Hallo…. Hallo…. can you hear me?” It always was a unilateral conversation. I heard them, but they never heard me. Another re-dial attempt.

About 4 weeks ago, said problem now also increased in frequency when making local or US calls. The quality degraded quickly on pretty much every single call.

While it most likely is not attributable to Vonage as a service, I am fairly confident it is due to the broadband technology I am using here at the house. Although we have a cable modem, the provider does not guarantee dedicated bandwidth for each user. Instead, all users on the same neighborhood block share the available bandwidth. Logically, the bandwidth available for each user starts to decrease at certain times of the day / week when more and more neighbors start to surf the Internet. Quite a few in my neighborhood also work from home during the day as do I on certain days.

Unfortunately, my current provider is the only one I can get at the house. Can’t get DSL at all, which guarantees dedicated bandwidth for each user. From conversations with other Vonage users utilizing DSL / ISDN, their quality of calls is very close to regular landline quality…

Result: Experiment closed, moving on… back at AT&T


One Response to “Vonage – Part 3”

  1. JRod said

    vonage sucks ass! my brother and sister have vonage and i can never hear them over the static. we just talk via skype now. free and i get to see their sweet faces.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: